Delivery Information

At ealiving, we strive to ensure a smooth and reliable delivery process for your orders. Please review the following information regarding our delivery services for goods purchased from our website.

• Delivery Timeframe: The estimated delivery timeframe will general be between 1-4 weeks but may vary depending on the destination and the availability of the items you have ordered. If you have ordered a bespoke piece, it may take longer. We will provide you with an estimated delivery date during the checkout process and in your order confirmation email. Please note that unexpected circumstances or external factors may occasionally cause delays, and we appreciate your understanding in such cases.
• Delivery Partners: We work with trusted delivery partners to ensure the safe and timely arrival of your purchases. These partners are experienced in handling fragile and valuable items, ensuring that your order is protected throughout the delivery process.
• Delivery Restrictions: Some items may have specific delivery restrictions due to their size, weight, or delicate nature. These restrictions will be clearly indicated on the product page, and alternative delivery options may be available for such items.
• Tracking and Updates: Once your order has been dispatched, we will provide you with a tracking number or a link to track the progress of your delivery. You can use this information to stay updated on the status of your shipment.
• Delivery Charges: The delivery charges will vary based on the size, weight, and destination of your order. The applicable charges will be displayed during the checkout process, and any additional fees, such as customs or import duties, may apply for international orders.
• Delivery Address: Please ensure that you provide an accurate and complete delivery address during the checkout process. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information.
• Delivery Inspection: Upon delivery, we recommend inspecting the received items carefully for any visible damages or discrepancies. If you notice any issues, please contact our customer support team within 14 of delivery, and we will assist you in resolving the matter.